dock.net's Knowledge Base is available 24-hours a day. In the knowledge base you'll find answers to most of your service related, and even most Internet-in-general, questions.

The Knowledge Base is searchable by topic or keyword. You can find out how to upload websites, configure spam filtering, setup Dialup Networking--you name it. If it's not there, shoot us an email and we'll try to get it in there.
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We try to resolve all non-emergency issues within 24 hours. Each email we receive at support@dock.net generates a trouble ticket that allows us to track your issue until it is resolved.
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dock.net's phone support is available 24-hours a day. Simply call our main number and follow the prompts to get to tech support. All tech support calls generate a trouble ticket, which allows us to track the issue to resolution. This also pertains to all emails received at the support department.

Phone Numbers:

Phone: 805-383-1863
Toll-Free: 888-362-6622
Fax: 805-383-1862

Email Addresses:

NOTE: Please send all requests for help to support@dock.net. This allows us to generate a trouble ticket and track your request.

Technical Support: support@dock.net Contact tech support for most questions regarding your service, such as questions on how to upload to your Website, forgotten email or logon passwords, configuring your Dial-Up Networking, email, etc. We try to answer all tech support emails within 24 hours.

dock.net's Knowledge Base
Most support issues, such as setup and troubleshooting articles, can be found in our Knowledge Base. The Knowledge Base is searchable by keyword or topic
Click Here to Search the Knowledge Base

Webmaster: webmaster@dock.net Contact regarding website related questions, comments, or to report a problem with our site.

Important Note: You can also get account information, update your account information, request new services, and track tickets online, simply click here.

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